Return Goods Policy and Request Return

1. Customers who wish to return mechandise must provide the following information:
   
   1) Contact name; 2) Company name; 3) Customer Number; 4) Products to be returned and reason for the return; 5) Customer's P. O. number, under which the goods were purchased (if issued); 6) Watts invoice number, under which the goods were purchased.
2. Requests for returns must be approved by the Return Goods Administrator, and only the RGA Administrator shall issue Return Goods Authorizations.
   
   
3. No products may be returned, nor shall credits be processed until written approval has been issued by the Watts RGA Administrator. Please note RGA numbers on the shipping label for proper processing, and include a copy of the RGA form inside the shipping carton to receive prompt attention.
4. Goods returned for credit or refund, including goods returned for inspection under warranty, must be shipped to the warehouse by prepaid transportation. No "collect" shipments will be accepted.
   
   
5. Products not stocked, will not be accepted for credit.
   
   
6. Drop Ship product will not be accepted for return/credit without prior approval from our Supplier.
   
   
7. Only sellable goods may be returned as long as they are in original shipping cartons, unmarked.
   
   
8. All returns for goods placed by verbal order will be subjected to a 25% restocking fee.
   
   
9. Custom products, such as water softeners, backwashing filters, filtration systems, commercial equipment and other custom products may not be returned.
   
   
10. Equipment, which has been installed, may not be returned under any circumstances.
    
    
11. Authorized credits will be issued at the price paid, less a twenty-five (25) percent restocking charge plus repackaging costs (if necessary).
    
    
12. Merchandise older than three (3) months from purchased date, may not be returned (non warranty related).
    
    
13. Watts reserves the right to refuse returns at its sole discretion.

FREIGHT: Shipments are F.O.B. our dock.

1. Visual damage: Note on the Bill of Lading (B.O.L.) the damage and the extent of damage. Contact the freight company and start the process to file a claim. Damage not noted is considered a delivery free and clear by the freight company.
   
   
2. Concealed damage: There is a 15 calendar day claim period for any concealed damage. Freight should be inspected at time of delivery to include any suspected damages. Contact the freight company and start the process to file a claim.
   
   
3. Shortages: All shortages should be reported within 5 days of receipt. If shortages are known at time of receipt, this must be indicated on the B.O.L.

Important:
If Customers claim returns are due to company error, the burden of proof is the customer's responsibility. If the matter cannot be resolved by telephone, customer may elect to return merchandise by prepaid freight for inspection, so the matter may be further investigated. Shipping errors must be reported within 5 days after receipt of product.

If company agrees Watts is in error, return freight costs will be credited or refunded to customer.